Returns & Exchanges

At Primal Kitchen, we want you to be completely satisfied with your pantry staples; however, due to the perishable nature of our food products, we cannot accept physical returns. If your order arrived damaged or did not meet our quality standards, please reach out within 30 days for a full refund or replacement.

Return Process

• 1.
  Inspect Your Order

  Upon delivery, please examine your jars and bottles for any signs of damage or broken seals that may have occurred during transit.

• 2.
  Contact Support

  If there is an issue, email our team with your order number and a brief description of the quality concern or missing items.

• 3.
  Provide Documentation

  To help us improve, please attach clear photos of any damaged packaging or the specific batch code printed on the product label.

• 4.
  Resolution Processing

  Once reviewed, we will issue a credit to your original payment method or ship out a fresh replacement at no additional cost to you.